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Our Terms & Conditions for Your Account

When you open an account with lemontoto, you're entering into an agreement that protects both you and our platform.

Account eligibility and agePayment method termsWithdrawal and verificationFair play and dispute resolutionData and account security
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lemontoto Our Terms & Conditions for Your Account
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How to Reach Our Team About Terms

If you have questions about these Terms & Conditions—how they apply to your account, what they mean for your deposits or withdrawals, or if you believe…

Live Chat Support Open the chat window in the bottom right of your account or the lobby.
Email Support Send your question to our support email address listed in your account settings.
In-Account Help Centre Browse our searchable help centre directly from your account dashboard.
HOW WE PROTECT YOU

Data, Security and Your Account Rights

These Terms & Conditions include strict rules about how we collect, store, and use your personal information.

Data Encryption

All deposits, withdrawals, and personal information travel across secure, encrypted connections. Your DANA, OVO, GoPay or QRIS transaction data is encrypted end-to-end and never stored on our servers in plain text.

Payment Security

Withdrawal requests require identity verification—a copy of your ID and proof of address. This protects your account from unauthorized withdrawals and keeps your balance secure even if someone gains access to your login.

Account Access Rights

You can request a full export of your account data at any time through our help centre or by contacting support. We provide this within 7 business days, including all transactions, deposits and play history.

Data Retention

After account closure, we retain your transaction history and personal data for 7 years to comply with financial regulations where local law permits. After that period, your data is securely deleted.

Dispute and Correction

If you find an error in your account—a transaction recorded incorrectly, or a balance discrepancy—contact our support team with details. We investigate within 48 hours and correct the record if an error is confirmed.

Cookie and Tracking Policy

We use cookies to remember your login, store your game preferences, and track how you move through the lobby. You can disable cookies in your browser, though some features may work differently if you do.

Frequently Asked Questions About Our Terms

Below are answers to the questions we hear most often from players in Jakarta and across Indonesia about what these Terms & Conditions mean for their account, deposits, and gaming activity.

No. Our terms forbid multiple accounts under the same person or household. If we detect duplicate accounts, we will close all of them and may withhold any balance. You have one account per person. If you've forgotten your login, use the password-reset link on the login page.

Contact our support team immediately with the date and amount of the transaction. We will check our records and either confirm the deposit matched your request or flag it for investigation. If the charge was fraudulent, we work with your payment provider to initiate a reversal where local law permits.

Once we verify your identity and approve your withdrawal, funds leave our account within 2–4 hours. Your payment provider—DANA, OVO, GoPay or QRIS—then deposits the money into your wallet, usually within a few minutes. Total time is typically under 6 hours from submission to arrival.

Deposit and withdrawal limits depend on your payment method and verification level. Most players can deposit or withdraw up to Rp 50,000,000 per day once verified. Contact support to check your personal limits or request an increase if your account meets our criteria.

Our terms outline a dispute process: contact support with the game session ID, time, and description of the issue. We pull the server logs, review the game round, and provide a full explanation within 48 hours. If we find an error, we credit your account immediately. You can also request independent review of the game records.

Yes. Request account closure through support, and we will withdraw your entire balance to your registered payment method within 2–4 hours. Once closed, your account cannot be reopened. All game history and personal data is retained per our data-retention schedule for legal compliance.

We may update our terms to reflect new regulations, payment method changes, or platform improvements. We will email you 14 days before any material change takes effect. If you disagree with a change, you can close your account before the new terms apply. Continued use of your account after the effective date means you accept the updated terms.

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