Reference

Your Privacy and Account Security at lemontoto

We've built our privacy practices around one principle: your account data and payment information stay protected.

Account verificationPayment protectionData access rightsYour withdrawal security
lemontoto Your Privacy and Account Security at lemontoto
GET IN TOUCH

Privacy Questions and Data Requests

If you have questions about how we handle your data, want to request access to your information, or need to correct details in your account, reach…

Live Chat Support Available 24/7 in your account dashboard. Click the support icon in the bottom-right corner…
Email Privacy Requests Send data access or deletion requests to our privacy team at [email protected].
Account Settings Update your personal information, email address or phone number directly in Settings > Profile.
HOW WE PROTECT YOU

Data Security, Cookies and Your Rights

lemontoto uses industry-standard encryption (SSL/TLS) to protect all data in transit between your device and our servers. Your password is hashed and never stored in plain text.

Encryption Standard

All payment and personal data moves through SSL/TLS encryption. Deposits via DANA, OVO, GoPay and QRIS are verified server-side before any funds are credited to your account.

Password Security

Your password is hashed using bcrypt and never stored in readable form. We recommend a unique, 12+ character password combining letters, numbers and symbols.

Two-Factor Authentication

Enable 2FA on your account settings to add an extra verification step before withdrawals. You receive a code via email or SMS that expires after five minutes.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your game selections. No tracking cookies are set for marketing purposes across other sites.

Data Retention

Active account data is kept for the life of your account. After you close your account, we retain records for seven years to comply with financial and gaming regulations.

Your Privacy Rights

You can request a copy of all your data, correct any inaccuracies, or ask for deletion where local law permits. Contact our privacy team to submit a formal request.

Privacy Policy FAQ

When you close your account, we stop active data processing immediately. Personal information is retained for seven years to meet financial and gaming regulations in Indonesia and supported regions. After that retention period, your data is permanently deleted. You can request immediate deletion of non-essential data by contacting support.

Payment information is encrypted end-to-end and tokenised — we never store full wallet or bank account numbers. Only the last four digits are visible in your account history. All transactions are verified on secure servers before funds move, and suspicious activity triggers an immediate block and support notification.

Yes. Log into your account and go to Settings > Privacy & Data, or email [email protected] with a data access request. We'll send you a complete export (JSON or CSV) of your profile, transaction history, game history and any notes within seven business days.

No. We only set session and preference cookies within lemontoto.xyz. These cookies remember your login state and game preferences. We do not place tracking pixels or third-party cookies for marketing or cross-site tracking. You can disable cookies in your browser anytime.

Reach out to our privacy team at [email protected] or use live chat in your account dashboard (available 24/7). For formal complaints, include your username and a detailed description. We investigate all privacy reports within three business days and notify you of next steps.

We share anonymised gameplay data with game studios (such as Evolution, Pragmatic Play and Microgaming) to help improve game performance and your experience. We never share personal identifiers, payment data or account credentials. Your name and contact details stay internal unless required by local law.

Transaction records are kept for the life of your account plus seven years after closure for regulatory compliance. You can view your full withdrawal history in the Transactions section of your account dashboard. Detailed receipts are available for download or email on request.