Your Questions About Terms, Data and Account Access
When you close your account, your funds are withdrawn to your registered payment method within one business day. We retain records of your account activity for the periods required by law, but you cannot log back in. Request account closure from Settings > Legal & Data.
Yes. Go to Settings > Legal & Data and select 'View My Data' to download your account history, transaction logs and profile details. If you need help, our support team can prepare a data export within 48 hours.
We store payment method details only as long as your account is active and for the periods required by Indonesian financial guidelines after closure. Encrypted backups are kept for dispute resolution. You can delete stored payment methods anytime in Settings > Payment Methods.
Change your password immediately and contact live chat or email support with details. We'll review your recent activity, flag any suspicious transactions, and help secure your account. We can freeze withdrawals while we investigate.
Deposits depend on local law where you are. Once funds reach your lemontoto account, they are held according to our terms. Withdrawals to your original payment method are verified and processed within our security framework.
We may suspend your account if we detect fraud, terms violations or suspicious activity. We'll notify you by email and explain the reason. You can appeal suspensions through our support team within 30 days of notice.
Inactive accounts remain open. After 12 months without login, we may send a notice. Your funds stay in the account. If you have concerns about inactivity or wish to close your account, reach out to support anytime.
